We understand how much trust it takes to share your school's most sensitive data with us. This page explains the robust measures we take to uphold that trust and keep your community safe.
"Your school's most critical, sensitive data flows through our system everyday - and protecting it is our foremost priority. We uphold rigorous standards and employ state-of-the-art security measures, all with the goal of creating a safe teaching and learning space for your community."
Todd Lichtenwalter
Founder & CEO, Custom AI Apps
Get a detailed breakdown of all key measures we take to protect your data, including our architecture, encryption, and compliance practices.
Request PackDive into how Campus Concierge AI is built, the data it uses, and the robust guardrails in place to protect privacy, ensure fairness, and keep educators in control.
View AI GovernancePrivacy is our fundamental promise to every school - we maintain the highest standards, ensuring full transparency of your data and FERPA/COPPA compliance.
Learn more →We employ advanced security measures - multi-factor authentication, 256-bit encryption, and continuous monitoring - to protect your data at all times.
Learn more →Schools across Texas rely on Campus Concierge every day. We continuously invest in our infrastructure to deliver 99.9% uptime and instant support.
Learn more →We adhere to all major federal and state regulations - FERPA, COPPA, and Texas Student Data Privacy Act - to ensure your data is handled with utmost care.
Learn more →Industry-recognized standards that demonstrate our commitment to security and privacy.
Signed Data Processing Agreements (DPAs) on file with all infrastructure providers
We maintain independent backups on AWS, completely separate from our primary infrastructure. Your data is protected against any catastrophic scenario.
Automatic failover handles most issues. Service restored in minutes with zero data loss.
Restore from AWS to any PostgreSQL provider. Standard database format ensures complete portability.
We use standard PostgreSQL with no proprietary extensions. Your data can be exported and migrated to AWS, Google Cloud, Azure, or any provider at any time. You always own your data.
Our AI systems are designed with student safety, teacher control, and educational outcomes as top priorities.
Teachers always have final authority. AI provides recommendations; humans make decisions.
Students and teachers know when AI is being used. All AI decisions include explanations.
Our AI is designed and tested to avoid discrimination based on any protected characteristics.
We only send necessary data to AI - no student PII is used for model training.
Data Processing Agreement ensures your data is never used to train AI models.
Following international AI governance standards for responsible AI management.
Our team is happy to discuss our security practices, answer compliance questions, or schedule a security review call.
Contact Security Team